Security and privacy by design
PlanPulse is designed to support sensitive service planning workflows through layered access controls, privacy-conscious architecture, traceability, and human oversight.
Controlled access
- Enrollment is invitation-only; there is no public registration.
- Identity and email verification are part of account setup.
- Multi-factor authentication is required for application access.
- Account state is validated before access is granted.
- Sessions are handled with expiration and revocation controls.
- Permissions follow defined roles.
- Access follows least-privilege principles.
Data boundaries
- Organizations are separated from one another.
- Participant information is authorized at the record level.
- Authorization is enforced by the backend, not by the interface.
- Access is denied by default and granted deliberately.
- Users see the minimum information necessary for their work.
- Documents are retrieved through protected, authorized access paths.
- Exports are generated through controlled workflows.
Document integrity
- Prior versions are preserved rather than overwritten.
- Changes carry attribution to the person who made them.
- Locked records are protected from further modification.
- Signatures are bound to the specific document version signed.
- Historical records remain available for review.
- Human approval is required before protected changes take effect.
Responsible AI
- AI-generated content is clearly identified as AI-assisted.
- Recommendations remain subject to human review and editing.
- Supporting evidence is traceable to source documentation.
- Uncertainty and insufficient documentation are communicated rather than filled in.
- AI does not silently overwrite approved human-authored content.
- AI does not bypass document locks, signatures, workflows, roles, or approval requirements.
- Provider use follows approved organizational policy where implemented.
- AI does not make clinical, eligibility, legal, or final care decisions.
Auditability
- Applicable security and workflow actions are recorded.
- Historical attribution is preserved alongside the record.
- Sensitive data is minimized in operational logs.
- Access to audit information is restricted.
- Reviewability is treated as a design requirement, not an afterthought.
How we describe our security posture
PlanPulse does not claim any certification, accreditation, or regulatory compliance status. The following statements describe the product accurately:
- Designed with healthcare privacy and security considerations
- Built with privacy-conscious architecture
- Designed to support organization-specific security requirements
- Uses layered security controls
- Supports role-based access
- Designed for sensitive service planning workflows
- Built to support future compliance-readiness activities
Security and privacy capabilities may vary by deployment, configuration, enabled integrations, and organizational policy.